Terms & Conditions

Buffets4Business Admin Office Hours are 7am-3pm Monday – Friday.

Ordering Process:
All orders can be placed online up to 5am on the day the buffet is required through our new Online Order System Orders can be made via our website utilising our new basket system.

Payment can be made automatically by credit card or payment on account.

Invoices will be sent on the agreed every Friday of each week. It is the responsibility of the customer to check the invoice. Payments are required within 30 days, VAT is not included in the quoted price and will be added on at the final stage.

Cancellations/Changes:
We place orders with our suppliers for specialist items by 10am each day. If you need to reduce or cancel your order the following conditions apply:

Cancellation & Reduction Policy

Cancellations or reduction in numbers can be made before 10am the day before the buffet is required without any charge.

If you would like to cancel/reduce after this, up until 3pm the day before the buffet is required, you may incur a food cost charge. Buffets4business will always try to utilise food orders within new bookings. However large orders over £150 will automatically incur food costs charges for either cancellations or appropriate number reductions.

Our office closes at 3pm, we cannot accept any cancellations or reductions as your buffet would be locked into the production schedule, a 100% charge will be incurred.

If you need to reduce Retail orders, please specify the exact product you would like to take out. Cancellation terms apply as above.

For Monday deliveries, cut off for all cancellations or number changes will be 10am the previous Friday. Any additional bookings or number changes will be subject to food availability, booking volume and delivery. Please also note your booking is not cancelled until you receive a confirmation from the bookings team.

Buffet Number Increases:

You can increase buffet numbers on the Set Menus and add on products from the Retail Menu up to 3pm the day before the buffet is required via email. As our office closes at 3pm after this an increase will only be accepted through a separate online order. Our usual minimum order and numbers apply.

Delivery:

All buffets deliveries are chilled up until the point of delivery. By law each client has 4 hours to consume the buffets kept at ambient temperatures. Buffets4business will deliver as close to the time you require the buffet however we ask our clients to be flexible. B4B will always deliver your buffet prior to your requested time however we plan our delivery times upon location, size of buffet and route access. If our clients do not have any flexibility with certain buffets we ask you to state this at the time of order. You will be requested to sign for every order to acknowledge receipt of the buffet and your understanding of the 4-hour rule.

Menus:

Set Menus – The Set menus are ideal for customers who want a predefined volume of food for the number of people attending. It includes a list of set buffet menus for all levels. Each option is priced per person with a starting minimum of 4 people. We do not charge for delivery hence we have a minimum drop. Each menu has the option to add extra platter or upgrade certain dishes. The fillings and items are changed each day for variation. However, we cannot substitute or change platters for other dishes with different costs not offered in the menu. If your preferred menu is not available, the Build your own Option will be an alternative.

Build Your Buffet – The new create your own Section allows you to build your own buffet priced per platter. This gives you the flexibility to personalise your lunch to meet the needs of your business. Platter cannot be changed in number and must be purchased according to their size. You are responsible for the volume of food for your buffet. Unlike the Set menu based per person the minimum drop is £25 for any delivery. The create your own offer is delivered in a removal carrier for access throughout your building. The menu can be accessed only online through the website with the same login details.

You can combine both the Set Menus and Create your Own Section on one order. On occasions we may have to replace out of stock items with other items. We apologise for this, but will do our best not to let this happen and will notify you when this is the case.

Any complaints or reports regarding food or service will be taken seriously and are appreciated. You should, as a customer, expect a response from B4B within 12 working hours stating our actions.

GDPR – your business details are held on our Secure Online System for Ordering purposes only. We will only contact you for necessary information required to order or utilise the services of Buffets4business. Our company will not utilise any details for marketing, promotions or for third party use. No personal details are held by Buffets4business Ltd.

If you have any questions, please do not hesitate to contact buffets4business either by
email at orders@buffetsforbusiness.com or by landline 0203 3257780.
Any complaints or reports regarding food or service will be taken seriously and are appreciated.
You should, as a customer, expect a response from B4B within 12 working hours stating our actions.

Invoices will be sent on the agreed day each week. It is the responsibility of the customer to check the invoice. Payments are required within 30 days, VAT is not included in the quoted price and will be added on at the final stage.